This policy outlines the aspects of this website that may impact your privacy and personal details. It explains how we process, collect, manage, and store such details, and how we adhere to your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre-GDPR enforcement], and the PECR (Privacy and Electronic Communications Regulations).
We may revise this policy periodically by updating this page. It is advisable to check this page from time to time to ensure that you are satisfied with any changes made.
Information We Collect
We may collect the following information:
- Your name
- Contact information, including email address and phone number
- Demographic information, such as postcode
- Other information relevant to inquiries made through our website
How We Use the Collected Information
We require this information to understand your needs and provide you with a better service. Specifically, we use the information for the following reasons:
- Internal record keeping
- Improving our services
- With your express permission, and where we have clearly communicated and made you aware of it, we may use your details to send you information related to our services/products through a mailing list system. This is done in compliance with the aforementioned regulations, except where we have legitimate interests to do so.
Data Security and Retention
We are committed to ensuring the security of your information. To achieve this, we will retain your personal data only for a reasonable period. Additionally, we have implemented reasonable measures to protect your information against unauthorized access, unlawful processing, accidental loss, damage, and destruction. However, please note that any personal data you submit is at your own risk.
We will not transfer your personal details to any third party for direct marketing purposes without your permission. We engage certain third-party service providers who may have access to your personal data to provide services to us. In such cases, we have data protection-compliant contracts in place with these third parties. If you provided your details through our website, our website provider responsible for managing our online strategy will have access to your details.
Users are advised that if they wish to deny the use and storage of cookies from this website on their computer’s hard drive, they should adjust the necessary settings within their web browser’s security settings to block all cookies from this website and its external serving vendors. Alternatively, they can utilize the available cookie control system upon their first visit.
Measuring Website Usage (Google Analytics)
We utilise Google Analytics software to gather information about your usage of this website. This helps us ensure that the site meets user needs and enables us to make improvements.
Google Analytics stores information about:
- Pages visited
- Duration of each page visit
- Referral source
- Clicks made while visiting the site
Personal information such as your name or address is not collected or stored, rendering this information incapable of identifying you. We do not permit Google to use or share our analytics data.
Purpose: Similar to _ga, this cookie helps us identify if you have visited our website before, allowing us to track the number of new visitors to the site or specific pages.
Expiration: 2 years.
Purpose: This cookie collaborates with _utmc to determine the average duration of your website visits.
Expiration: 30 minutes
Purpose: Working hand in hand with _utmb, this cookie helps us calculate the time at which you close your browser.
Expiration: Its expiration occurs when you shut down your browser session.
Purpose: This cookie provides us with information about the source that led you to our website, such as another website or a search engine.
Expiration: 6 Months
Purpose: This cookie enables us to track the number of visitors to our site by identifying if you have visited before.
Expiration: 2 years
Purpose: This cookie helps us count the number of site visitors by tracking if you have visited before.
Expiration: 24 hours
Purpose: This cookie is utilized to regulate the rate at which page view requests are made.
Expiration: 10 minutes
Call Tracking and Recording
Downloads & Media Files
Any downloadable documents, files, or media provided on this website are made available to users at their own risk. While we take all necessary precautions to ensure the authenticity of the downloads, users are advised to verify their integrity using third-party antivirus software or similar applications. We assume no responsibility for third-party downloads or downloads obtained from external third-party websites. Users are encouraged to verify their authenticity using third-party antivirus software or similar applications.
External Website Links & Third Parties
Social Media Usage
While we may maintain official profiles on social media platforms, we advise users to verify the authenticity of such profiles before engaging with or sharing information with them. We will never request user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when interacting with us on social media.
Our website may feature social sharing buttons that allow you to directly share web content to various social media platforms. The use of social sharing buttons is at your own discretion, and you acknowledge that doing so may publish content to your social media profile feed or page. Additional information about the privacy and usage policies of some social media platforms can be found in the resources section below.
If you have any questions regarding the above information, please don’t hesitate to contact us using any of the contact methods provided on our website.
Resources & Further Information